"I am writing to express just how vital and deeply appreciated the work of Support Choices is within our care system—for both clients and Personal Assistants (PAs). Having worked in environments where clients’ needs were often mismatched with PAs lacking the appropriate skills or understanding, the difference that Support Choices makes is profound. Too often, I’ve witnessed care companies assign support workers with little thought to compatibility, skills, or the emotional and practical complexities of the client’s life. Support Choices, however, operates on a completely different level. As a self-employed PA, I’ve personally found their guidance, professionalism, and genuine care to be far beyond anything I’ve encountered elsewhere. They are meticulous in ensuring that clients are matched with PAs who not only meet the required skillset but also align with the client’s personality, values, and individual needs. One striking example was a case I was brought into where another company had previously assigned teenage PAs to a client who required help managing household finances, organising weekly meal plans, coordinating shopping lists, batch cooking, and providing emotional support during periods of high anxiety. It was an overwhelming and inappropriate match that failed both client and worker. In contrast, Support Choices carefully considered these needs and placed someone with the right experience and life skills, ensuring the client felt genuinely supported and understood. In another instance, they matched a vulnerable individual with severe anxiety and learning difficulties—completely alone in the world—with a mature, capable PA who could confidently handle communication with lawyers, social services, and coordinate with tradespeople and gardeners. This level of matching is not just thoughtful—it’s life-changing. The care, insight, and commitment Support Choices demonstrates is rare, and their loss would be a tragic step backwards for person-centred care. Their ability to place the right person in the right role truly transforms lives and supports independence in the most respectful, empowering way. Support Choices are not just another care agency—they are a cornerstone of quality support in this sector."